This policy explains when you can get a refund for purchases on https://mozhu.ai. The service is provided by MoZhu (墨柱). Payments are processed by Dodo Payments, our Merchant of Record, which sells our digital products to you as a reseller. Your card statement will show Dodo Payments, and approved refunds are returned through Dodo Payments to your original payment method. Questions: [email protected].
What you can buy
Prices are in US dollars and already include any applicable tax. Depending on where you live, checkout may show the price in your local currency at the current exchange rate; the final amount is shown before you pay.
Inkseed packs (one-time purchases):
- Small Inkstone (小砚): 7,500 Inkseed for $2.99 (taster price, one purchase per account)
- Medium Inkstone (中砚): 9,980 Inkseed for $4.99
- Large Inkstone (大砚): 22,000 Inkseed for $9.99
- Inkstone Desk (砚台): 46,000 Inkseed for $19.99
- Inkstone Peak (砚山): 120,000 Inkseed for $49.99
Membership:
- 7-day pass: $1.00, one-time payment, does not renew, one per account; 2 free AI readings a day for 7 days and 1,000 Inkseed on activation
- Monthly membership: $11.99 per month, renews automatically; 3 free AI readings a day and 12,800 Inkseed every month
- Quarterly membership: $29.99 per quarter, renews automatically; 4 free AI readings a day and 14,800 Inkseed every month
- Yearly membership: $89.99 per year, renews automatically; 4 free AI readings a day and 15,800 Inkseed every month
Inkseed packs: the 14-day rule
You can request a full refund within 14 days of buying an Inkseed pack, as long as you have not spent any Inkseed since that purchase.
If you have spent Inkseed after the purchase on AI content, for example to unlock a reading or ask a follow-up question, the purchase is no longer refundable, because digital content has been supplied to you. Ink Beast feeding, named eggs and wallpapers can only use free Inkseed earned from check-ins, missions and similar; spending free Inkseed on them does not affect your refund.
When the refund is completed, the Inkseed from that pack is removed from your balance.
Monthly, quarterly and yearly membership
You can request a full refund of a membership payment, including a renewal or an upgrade charge, within 14 days of that payment, as long as, since that payment:
- you have not spent Inkseed on AI content (Ink Beast spending, which uses free Inkseed only, does not count), and
- you have not used any member daily free AI readings or member free follow-ups.
If the refund is approved, the membership ends immediately, automatic renewal stops, and the Inkseed granted by the membership is removed from your balance.
We do not give partial refunds for the unused part of a period. Cancelling automatic renewal is not a refund: it stops the next charge, and you keep member benefits until the end of the period you have already paid for. To cancel, sign in, open the Membership page and tap “Cancel auto-renewal”.
If a renewal payment fails, we keep your member benefits for 3 more days so you can update your payment method on the Membership page.
7-day pass
The 7-day pass is a one-time trial at a low price. It is not refundable once activated.
Content unlocked with Inkseed
Readings, follow-ups and other digital content unlocked with Inkseed are not refundable, and free Inkseed spent on Ink Beast eggs, feeding or wallpapers is not returned. Inkseed has no cash value and cannot be exchanged for money; the only way to get money back for Inkseed is a refund of an eligible pack under this policy.
How to request a refund
- In the app: sign in, go to Me → Order history, find the order and tap Request refund. We check eligibility automatically.
- By email: write to [email protected] within 14 days of the payment with the email address on your account, the purchase date and what you bought.
We review each request, usually within 3 business days. If it qualifies, we issue the refund through Dodo Payments to your original payment method. Banks and card issuers usually show it within 5 to 10 business days, sometimes longer. If the request does not qualify, we will tell you why.
Please contact us rather than Dodo Payments directly: we are the ones who can check what has been used on your account.
When we will refund anyway
Outside the rules above, we will refund or fix the problem when there is a clear fault on our side, for example if you were charged but nothing was delivered, you were charged twice, or a technical error charged the wrong amount. Write to [email protected] with the details. We may also reverse a purchase that we reasonably believe was fraudulent.
Purchases by minors
MoZhu is for adults aged 18 and over, and checkout asks you to confirm your age. If someone under 18 made a purchase without the consent of a parent or legal guardian, the parent or guardian can write to [email protected] with the account email, the purchase date and what was bought. For these purchases, the 14-day limit and the rule that spent Inkseed is not refundable do not apply: we will refund the payment even if some of it has been used, and close or restrict the account. We may ask for reasonable information to confirm the request.
What is not refundable
- a purchase after which Inkseed has been spent
- a membership payment after which member daily free readings or free follow-ups have been used
- the 7-day pass, once activated
- requests made more than 14 days after the payment, unless a fault on our side applies
- dissatisfaction with the tone or content of a reading: readings are AI-generated entertainment and cultural self-exploration, not a guaranteed outcome
Closing your account does not by itself create a refund. If you think a purchase qualifies, ask for the refund first.
Chargebacks
If you think a charge is wrong, please contact us at [email protected] before raising a chargeback with your bank; we can usually sort it out faster. If a chargeback is raised for content that was delivered and used, we may suspend the account while the dispute is reviewed, and if the chargeback succeeds, the Inkseed or membership from that payment is removed.
Your statutory rights
This policy does not limit rights that consumer law gives you and that cannot be waived. Where local law requires a different remedy for digital content, that law applies alongside this policy.
Contact
Refund requests and questions: [email protected].